Returns and Exchanges
We really hope that you will be pleased with your purchase from Summerill & Bishop. We care very much about the products we sell and the service we offer. However, if you would like to return any items that you have purchased from us, we will be happy to replace a product or issue a refund provided it is in a fully re-saleable condition. Returns should be made within 14 days of receiving the goods and in the original packaging.
Returns received outside of the 14 day time frame will be considered for an exchange or credit note.
Please ensure that you check all items on receipt, as faulty or damaged goods must be reported within 7 days.
If you want to make a return please fill out the returns form enclosed in your order and clearly mark whether you would like a refund or exchange. All items must be returned unused, unopened, in perfect condition (including the product packaging) and remain in a re-saleable condition. Pack the returns sheet with the items and send it back to:
Summerill & Bishop
100 Portland Road
London W 11 4LQ
We cannot accept liability for returned goods lost or damaged in transit therefore we strongly recommend that you obtain a certificate or proof of posting. We advise you to send the goods by Royal Mail Registered Post or similar, especially for high-value items and have sufficient insurance cover. We cannot be held responsible for returned items that do not reach us.
If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned as they are either unwanted or faulty.
We will only refund the value of the items returned. Unfortunately, we are unable to refund the return postage. Should you wish to make an exchange you will be charged at the standard delivery rate.
If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
Please allow at least seven working days for your refund or exchange to be processed.
Gift wrapping is not eligible for a refund.
Faulty / Damaged Goods
We care very much about the products we sell and take great care to ensure you receive your goods in perfect condition. However if the goods are damaged or faulty please contact us email@example.com / +44 (0) 20 7229 1337 within 7 days describing the fault.
For faulty products you return we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the refund steps above.
We will not refund any postage costs incurred on a product that we do not consider faulty.
Cancellation of an Order Prior to Dispatch
Under the United Kingdom’s Distance Selling Regulations you have a statutory right (exercisable up to and including the seventh working day after the day of delivery) to cancel your order for any reason and receive a full refund.
If you have recently placed and order and wish to cancel it, please email us at firstname.lastname@example.org quoting your order reference number, the order date, your name and postcode.
You will receive an email confirmation of the cancellation of your order within 48 hours (excluding weekends and Bank holidays, when you will receive confirmation on the following working day).
If by the time we receive your order cancellation and your order has been dispatched, we do accept returns and exchanges as detailed in our returns policy. Goods must be returned in perfect condition, unused and in the original packaging to Summerill & Bishop Ltd and at your own cost.