Sales Associate - Luxury Tableware

Location: West London

Position Type: Full Time

Department: Retail

Reports To: Head of Retail

About Us

Summerill and Bishop isn’t your usual homewares brand. Founded by two great friends with a truly effortless and unique sense of style, Summerill and Bishop brings the most beautiful tableware and unique handcrafted accessories perfect for any occasion.

We’ve created something special – we believe that the table is the heart of the home, the place where families share the day-to-day, where big decisions and announcements are made, where those most important to you gather for meals and celebrations. We are looking for the next superstar to join our team and would love to hear from someone with a keen eye for style & tablescaping and above all love and passion for excellent shopping experience. 

Key Responsibilities

This is a full-time, on-site role based in London for a Sales Associate in Luxury Tableware at Summerill & Bishop. You will work closely with the team in assisting all aspects of the running of our boutiques and driving excellent service by welcoming our clients and helping us deliver the perfect customer experience for this beautiful brand.

- Passion for the brand and table settings

- Offering a friendly and welcoming service with a smile and excellent experience to all our customers

- Customer service management through live chat, online & virtual sales.

- Key Holding & Day to Day Running of the Boutiques

- Attention to detail, ensuring great boutique standards, on the shop floor, as well as in the back of house areas.

- Beautiful presentation of stock which will also include ironing of linens for display.

- Promoting and selling our products in a friendly and warm manner

- Attending to customers' needs and enquiries, acting on comments and feedback to improve experience

- Handling of POS system and reporting of sales and customer feedback when on duty

- Managing Customer Experience through Gorgias Portal as well as Shopify and Brightpearl

- Digital Retail experience is a must – experience using digital POS, shipping platforms & good knowledge of Excel, Word, PowerPoint, Live Chat

- Good written skills to manage incoming and outgoing emails

- Creating presentations for clients and proposals and virtual client management

- Processing orders, ensuring that all items are prepared, gift wrapped, packed and delivered to the highest standards

- Working with different platforms for shipping and putting together commercial invoices for export.

- Receiving and checking of stock, manual handling including lifting boxes and managing stock levels between the boutiques

- Inventory management & all matters regarding the daily operations of the boutiques.

- Ability to multi-task and maintain a client facing smile at all times

Requirements

- Proven experience in luxury retail sales, customer service, and client relationship management
- Knowledge of luxury goods, tableware, or homeware is an advantage
- Strong communication, interpersonal, and presentation skills
- Attention to detail, organisational ability, and commitment to high-quality standards
- Proficiency in using point-of-sale systems and inventory software
- Flexibility to work weekends, holidays, and with a team in a dynamic environment
- Passion for luxury design and an appreciation for craftsmanship
- High initiative and assertiveness and positive can - do attitude

- Commute to this job’s location

- No need for visa sponsorship

- 2+ years of Retail experience

- Authorised to work in United Kingdom

Stock Controller

Location: West London

Position Type: Full Time

Department: Warehouse/Logistics

Reports To: Operations Manager

We are a premium retailer specializing in luxury homeware. We are seeking a motivated and detail-oriented Warehouse Stock Controller to join our team in maintaining an efficient, organized, and well-stocked warehouse. As part of our team, you’ll play a crucial role in ensuring smooth operations while maintaining standards in line with our luxury homeware products.

About Us
The Warehouse Stock Controller is responsible for managing inventory levels, ensuring stock accuracy, and optimising warehouse operations. This role involves collaborating with various departments to maintain efficient supply chain processes and support retail operations through effective stock management. The successful candidate will be responsible for
managing stock movements through Brightpearl and working with the Operations Director on further development and improvements within the stock management system and processes.

Inventory Management:

• Monitor and maintain optimal stock levels to meet business needs.
• Conduct regular stock counts and audits to ensure accuracy and integrity of inventory records.
• Identify and report discrepancies and implement corrective actions.

Receiving and Dispatching:

• Oversee the receipt of incoming inventory, inspecting for accuracy alongside our warehouse manager.
• Coordinate with transport teams for efficient dispatch of outbound shipments.
• Ensure proper documentation of all incoming and outgoing stock.

Stock Control Processes:

• Implement inventory control best practices and procedures.
• Utilise warehouse management systems (WMS), specifically Brightpearl, for tracking and managing stock.
• Take a lead in dealing with system issues with external suppliers and partners and work with them on system improvements.

Coordinate Stock Movement:

• Manage the movement of stock between stores to balance inventory levels effectively.
• Assign shipments from stores based on current stock levels and demand forecasts.
• Assist the retail team to assess stock needs and facilitate transfers for the purpose of web fulfilment and replenishment.
• Assist the design team with facilitating transfers of stock for shoots etc.

Data Entry and Reporting:

• Assist our Buyer in uploading new stock items to Brightpearl and ensuring accuracy in pricing, landed costs etc.
• Maintain accurate records of stock movements in Brightpearl.
• Generate regular reports on stock levels, turnover, and discrepancies.
• Assist in forecasting and demand planning by providing accurate stock data.

Collaboration and Communication:

• Work closely with buying, sales, and customer service teams to ensure stock availability.
• Train and supervise warehouse staff on stock control processes and systems.
• Participate in cross-functional team meetings to align inventory strategies with business objectives.

Shipping logistics:

• Assisting our Warehouse manager is accurately completing all shipping paperwork and booking shipments on our shipping portal.
• Assisting our Buyer in organising and monitoring shipping for stock
• purchases.

Warehouse Organisation:

• Implement best practices for monitoring of stock location
• Ensure all products are stored correctly in the warehouse according to company guidelines, keeping the space neat and accessible.

Qualifications

Education:

• BA level degree or equivalent; a degree in logistics, supply chain management, or a related field is preferred.

Experience:

• Proven experience in inventory management or stock control, ideally in a retail setting.
• Familiarity with complex warehouse management software (WMS) specific experience with Brightpearl would be a bonus.
• Proficiency in the Microsoft Office Suite.

Skills:

• Strong organisational skills and attention to detail.
• Excellent analytical and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to thrive in a fast-paced and dynamic retail environment.
• Proactive approach to challenges.

Physical Requirements:

• Ability to lift and carry heavy items.
• Capability to stand, walk, or move for extended periods.

Work Environment:

• Warehouse setting, possibly including varied temperatures and manual labour.

How to Apply:

Please send your CV and covering letter to Louisa

Alan: wholesale@summerillandbishop.com

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