Faqs

Summerill & Bishop is based at 98 & 100 Portland Road, London W11 4LQ.

If you are a registered customer, your login is the email address you entered when you registered. To get your password again, click on ‘MY ACCOUNT’ at the top of the homepage, then click on ‘FORGOT YOUR PASSWORD’. Enter your email address and a new password will be sent to your email address.

Click on ‘MY ACCOUNT’ at the top of the homepage, enter your login (email address) and password, you will then be able to change your details and view your orders.

Simply click on the link titled “UNSUBSCRIBE” located at the bottom of the Summerill & Bishop e-newsletter.

This depends on the type of code you have received, you will be made aware of this upon receipt of your code.

We do not sell Astier online, however, you can pay over the phone +44 (0) 207 221 4566. We can ship your order directly to you.

Absolutely! They are available online, by phone or from our shop. Click here for more information on our gift cards.

Yes! Our shipping rates and timescales depend on the country selected, for more information click here.

You will be liable for all duties or levies payable at any foreign port as a result of delivery of good to countries outside of the United Kingdom.

You will receive an automated email to confirm your order has been received and is being processed. You will receive a second email to confirm your order had been dispatched.

Our gift wrapping service is available for all online orders. The cost of having your order gift wrapped is £5.50. Click here for further information on gift wrapping.

Yes, place your order online and once you reach the "Shipping Method" section of Checkout - you will see the option to select "Collect in Store". Keep this checked and it will be added to your order as free delivery.

Visa, Visa Debit, Visa Electron, MasterCard, Switch, Maestro, Solo and American Express. All payments are in pounds sterling (£). We also accept Paypal, but we do not accept cheques.

All prices on our site are in pounds sterling and are inclusive of the European Union sales tax (VAT). If your order is being dispatched outside the European Economic Community (EEC) then VAT will be automatically deducted.

Products shipped to the Channel Islands are not charged VAT. This is because the Channel Islands are not part of the EEC VAT territory. Channel Island residents shipping products to UK mainland addresses will be charged VAT.

Your card will be charged as soon as the order is placed.

Yes. The first address you enter is the billing address. If you select "ship to different address" then you can enter the address you would like your order shipped to.

Our deliveries must all be signed for as proof of delivery.

For information regarding our returns policy please click here.

If you are returning a present we will have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser. For further information on how to return an item please click here.

Please return the item to us in the original packaging. Once the item has been returned we will send the correct item back to you and reimburse any costs you have incurred in sending the incorrect item back to us.

As long as the returned item meets our refunds criteria please allow at least 7 working days for your return order to be processed and the amount to be credited to your card.

You are responsible for the cost of returning an item to us. If you are returning an item for a refund, we will refund you the value of the items returned minus the original delivery cost. We will not reimburse the cost of you returning the item to us.

After your return has been processed and as long as we have the exchange item in stock you should expect to receive the item within 7 working days.

Please click here to read all about our gift/wedding list.