Returns & Exchanges

We really hope that you will be pleased with your purchase from Summerill & Bishop.
We care very much about the products we sell and the service that we offer. However, if you would like to return any items that you have purchased from us, we will be happy to replace a product or issue a refund provided it is returned in a fully re-saleable condition, complete, in perfect condition, unused, and with the original packaging.

Returns should be made within 14 days of your receipt of the goods. Returns made outside of the 14 day timeframe will be considered for an exchange or credit note. Please ensure that you check all items when you receive them and report any faulty or damaged goods within 30 days of purchase.

If you wish to return any items received from us, please fill out the returns form enclosed in your order and clearly mark whether you would like a refund or exchange.
All items must be returned unused, unopened, in perfect condition (including the product packaging) and remain in a re-saleable condition.
Pack the returns sheet with the items and send it back to:

Summerill & Bishop
100 Portland Road
London W 11 4LQ

We cannot accept liability for returned goods lost or damaged in transit therefore we strongly recommend that you obtain a certificate or proof of posting. We advise you to send the goods by Royal Mail Registered Post or similar, especially for high-value items, and have sufficient insurance cover.
We cannot be held responsible for returned items that do not reach us.

If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned as they are either unwanted or faulty.

We will only refund the value of the items returned and basic delivery charges. We will not refund the costs of return postage. Should you wish to make an exchange you will be charged at the standard delivery rate.

Any refund payment will be made to the credit/debit card or payment account used to pay for the product and if vouchers have been used to pay for the product we may provide a refund in vouchers.
If you are returning a present, we have to refund the person who paid for it.
We are happy to exchange your gift but we will also have to inform the original purchaser.

Please allow at least seven working days for your refund or exchange to be processed.

Gift wrapping is not eligible for a refund.

Faulty / Damaged Goods

We care very much about the products we sell and take great care to ensure you receive your goods in perfect condition. However if the goods are damaged or faulty please contact us by email at [email protected] or by telephone on +44 (0) 20 7229 1337 within 30 days of purchase describing the fault.

For faulty products you return, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the refund steps above.

We will not refund any postage costs incurred on a product that we do not consider faulty.

Cancellation of an Order Prior to Dispatch

If you are a consumer, you have a statutory right to cancel a contract under the Consumer Contracts Regulations (exercisable up to and including the fourteenth day after the day of delivery). You do not need to give us a reason for your cancellation, but you should let us know in writing as soon as possible that you wish to cancel, or call us on +44 (0)20 7229 1337. The easiest method of letting us know is to complete the model cancellation form below, with full details of your order, and to return it to customer services at [email protected]

If you cancel your contract before we have dispatched the goods, we will refund the price paid for the goods and delivery costs to the credit/debit card or payment account used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.
Your legal right to cancel a contract starts from the date of our dispatch confirmation e-mail, which is when the contract between us is formed. Your deadline for cancelling the contract expires 14 days after you receive the products. This cancellation right does not apply to the non-standard products identified below.

Bespoke products
If you wish to place an order for bespoke, tailor-made or personalised products then you should complete our bespoke order form, available upon request. Your right of cancellation in respect of such orders ceases upon our acceptance of your order, which is when we will commence our services to provide the goods. However, we will provide you with a refund if the bespoke, tailor-made or personalised products are faulty or not as described. You should check any separate terms and conditions applicable to your bespoke order prior to completing your order.

School bookings
If you place an order or make a booking for any services provided by Summerill & Bishop School (eg courses, masterclasses, or private dining events on specified dates or times), then payment is required in full at the time that you make your booking. Refunds will only be granted if you provide at least 48 hours’ notice in respect of courses and masterclasses, and 72 hours’ notice for private dining events.

It is your responsibility to ensure that any School bookings made are suitable to your needs and requirements and you should inform us immediately of any special dietary or access requirements that you might have. We will not be responsible for accommodating any dietary or access requirements if you fail to inform us of the same. You should check any separate terms and conditions applicable to your School booking prior to completing your order.

Gift vouchers
Gift vouchers are available to be purchased via the site and can be redeemed against the value of in-stock products for a period of 12 months from the date of issue. Gift vouchers cannot be redeemed against postage or gift wrapping.

All gift vouchers will expire after 12 months from the date of issue and the purchase price of the voucher will not be reimbursed. You are entitled to cancel your voucher order in accordance with your statutory cancellation right, but Summerill & Bishop will not be held responsible for, and will not replace, lost, damaged or stolen gift vouchers Under the United Kingdom’s Distance Selling Regulations you have a statutory right (exercisable up to and including the seventh working day after the day of delivery) to cancel your order for any reason and receive a full refund.

You will receive an email confirmation of the cancellation of your order within 48 hours (excluding weekends and Bank holidays, when you will receive confirmation on the following working day). If, by the time we receive your order cancellation your order has been dispatched, we will deal with your cancellation in accordance with our returns and exchanges process as detailed above.

Model cancellation form
To: Summerill & Bishop, [email protected]

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods

Description of goods:
Order reference number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):