Terms and Conditions
General
Thank you for using www.summerillandbishop.com (the ‘site’). These terms and conditions govern your use of the site, purchase of goods and services from the site. Reference to Summerill & Bishop and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Summerill & Bishop Ltd. Reference to ‘you’ and ‘your’ shall be deemed to be references to the person placing an order via www.summerillandbishop.com website.
The terms outlined below constitute the entire agreement between you and us. We reserve the right to vary the Terms from time to time and without notice, with such variations becoming effective immediately upon posting to the site. By continuing to use the site you will be deemed to accept any such variations
Please see our Privacy Policy for information on your privacy.
Orders
When you place and order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact customer service before placing an order with us either by phone 020 7229 1337 or by emailing customerservice@summerillandbishop.com or by post at the address given below.
By placing an order through our website you are making an offer to Summerill & Bishop Ltd to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock
• We are unable to authorise your payment
• If it is identified that there is a product description or pricing error
• If customers do not reach any order criteria outlined in the Terms & Conditions
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, we will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 7 days.
Summerill & Bishop reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Summerill & Bishop website.
Product Information & Site Content
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.
We take every care to ensure that the photographic images used for our products show accurate product detail and colour. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by software or computer system used by you and of course the handmade nature of each product.
Every effort is made to maintain the accuracy of our product information on available stock, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website, and in fact the item is out of stock, we will notify you as soon as possible.
Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
At any given time information posted on our website may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.
Cancellations
Under the United Kingdom’s Distance Selling Regulations you have a statutory right (exercisable up to and including the seventh working day after the day of delivery) to cancel your order for any reason and receive a full refund. You do not need to give us a reason for your cancellation. Should you wish to cancel your order prior dispatch, please contact customer service on customerservice@summerillandbishop.com or tel: 020 7229 1337.
If your order has already been dispatched, we can offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. Upon receipt of the goods Summerill & Bishop will credit the purchaser with the purchase price less any delivery charge that may be applicable. We are not responsible for any refund on postage.
Returns & Exchanges
We really hope that you will be pleased with your purchase from Summerill & Bishop. We care very much about the products we sell and the service we offer. However, if you would like to return any items that you have purchased from us, we will be happy to replace a product or issue a refund provided it is in a fully re-saleable condition. Returns should be made within 14 days or receiving the goods and in the original packaging.
Returns received outside of the 14 day timeframe will be considered for an exchange or credit note.
Please ensure that you check all items on receipt, as faulty or damaged goods must be reported within 7 days.
If you want to make a return please fill out the returns form enclosed in your order and clearly mark whether you would like a refund or exchange. All items must be returned unused, unopened, in perfect condition (including the product packaging) and remain in a re-saleable condition. Pack the returns sheet with the items and send it back to:
Summerill & Bishop
100 Portland Road
London W 11 4LQ
UK
We cannot accept liability for returned goods lost or damaged in transit therefore we strongly recommend that you obtain a certificate or proof of posting. We advise you to send the goods by Royal Mail Registered Post or similar, especially for high-value items and have sufficient insurance cover. We cannot be held responsible for returned items that do not reach us.
If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned as they are either unwanted or faulty.
We will only refund the value of the items returned. Unfortunately, we are unable to refund the return postage. Should you wish to make an exchange you will be charged at the standard delivery rate.
If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
Please allow at least seven working days for your refund or exchange to be processed.
Gift wrapping is not eligible for a refund.
Copyright & Trademark
All the content of the pages on the website (including pictures, photographs, logos, brand names copy and other materials) represent the copyright or registered trademark of Summerill & Bishop Limited or its technology providers or their respective owners. All rights reserved.
The modification, copying, circulation, reproduction or incorporation of into any other work of part or all of the content available on the Summerill & Bishop site is forbidden, with the exception of: copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Summerill & Bishop or for non-commercial purposes.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Use of our website
You may only use this Site for lawful purposes when seeking information. You must not under any circumstances seek to undermine the security of the Site or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this Site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the site.
We reserve the right to suspend the site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the site with immediate effect if you breach any of these terms.
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Summerill & Bishop do not give any warranty to its completeness or correctness and we cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
It is your responsibility to ensure you have the appropriate hardware and software (including virus protection) to enable you to access and use this site through your computer in a safe and secure manner. We are not responsible for any virus or bug that affects your computer or network as a result of using or downloading information from this site. Whilst Summerill & Bishop take all reasonable measures to ensure a fast and reliable service, it does not guarantee that your use of this site will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
In addition, Summerill & Bishop cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Summerill & Bishop.
Disclaimer / Limitation of Liability
Summerill & Bishop not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, Summerill & Bishop shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
Whilst Summerill & Bishop uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Summerill & Bishop will not be responsible for any errors or omissions or for the results arising from the use of such information.
Summerill & Bishop make all reasonable effort to ensure a fast and reliable service, but it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Summerill & Bishop will not be responsible nor liable for your use of any other websites which you may access via links within this website. Summerill & Bishop does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Summerill & Bishop Ltd.
The entire liability of Summerill & Bishop Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Summerill & Bishop will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Law & Jurisdiction
The use of this website and any agreements entered into through this website are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of this website or any agreement made through this website.
Your statutory rights as a consumer remain unaffected.
Our details
Summerill & Bishop Limited
100 Portland Road
London, W11 4LQ
Telephone: 020 7229 1377
Registered in England & Wales. Registered office: Tennyson House, 159 – 165 Great Portland Street, London W1W 5PA.
Company number: 2891983
UK VAT Registration Number 644903628
