Careers

Current Vacancies:

Luxury Boutique Sales Associate

This is a full time vacancy for an experienced luxury boutique sales associate to join our growing luxury homewares business.

Summerill and Bishop isn’t your usual homewares brand. Founded by two great friends with a truly effortless and unique sense of style, Summerill and Bishop sells the most beautiful table linen, tableware and unique accessories perfect for any occasion.

We’ve created something special – we believe that the table is the heart of the home, the place where families share the day-to-day, where big decisions and announcements are made, where those most important to you gather for meals and celebrations.

If you would like a role where you would be a part of the family, where you can learn and expand your horizon, be part of the design and product selection, bring ideas and see them happen, be creative and have a personality and not be "just" the retail sales assistant - then this is the perfect opportunity for you.

As our retail sales assistant, you will work closely with the Head of Retail in assisting all aspects of the running of our boutiques. Responsibilities include everything involved in the daily running of our luxury homeware boutiques, managing customer service portals, key holding, opening and closing the stores, managing stock, receiving and unpacking deliveries and most importantly delivering exceptional customer experience.

Utilizing your passion for the brand, you will drive excellent service by welcoming our clients and helping us deliver the perfect customer experience for this beautiful brand.

We are a small team, so need someone who loves being hands on, thrives on variety and has a positive can-do attitude.

The successful candidate will be responsible for:

- Passion for the brand and luxury homewares.

- Customer service management through live chat, online & virtual sales.

- Offering a friendly and welcoming service with a smile and excellent experience to all our customers.

- Key Holding & Day to Day Running of the Boutiques.

- Attention to detail, ensuring great boutique standards, on the shop floor, as well as in the back of house areas. Beautiful presentation of stock which will also include ironing of linens for display.

- Promoting and selling our products in a friendly and warm manner.

- Attending to customers' needs and enquiries, acting on comments and feedback to improve experience.

- Handling of cash, POS system and reporting of takings and customer feedback when on duty.

- Managing Customer Experience through Gorgias Portal as well as Shopify and Webship.

- Digital Retail experience is a must – experience using digital POS, shipping platforms & good knowledge of Excel, Word, PowerPoint, Live Chat.

- Good written skills to manage incoming and outgoing client service emails.

- Putting presentations together for clients and proposals and virtual client management.

- Processing orders, ensuring that all items are prepared, gift wrapped, packed and delivered to the highest standards.

- Working with different platforms for shipping and putting together commercial invoices for export.

- Receiving and checking of stock, manual handling including lifting boxes and managing stock levels between the boutiques.

- Inventory management & all matters regarding the daily operations of the boutiques.

- Ability to multi-task and maintain a client facing smile at all times.

What are we looking for?

- 2 years of luxury retail experience

- Computer skilled and good knowledge of digital tilling systems and ability to learn working on customer service platforms such as Shopify, Lightspeed, Webship

- Proven experience working on the shop floor, within the luxury retail space

- A team player, with a spirited approach to work, mirroring our brand's values

- Good communication and interpersonal skills

- Ability to build and maintain a loyal client base

- Pleasant, kind and passionate about great customer experience

- High initiative and assertiveness and positive can - do attitude

- Passionate for beautiful tableware with keen attention to detail

- Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)

- Strong time management and organizational skills, ability to multi-task and hands-on approach to work.

What can we offer you?

- Competitive Salary

- Staff discount