We reserve the right to vary these terms and conditions from time to time and without notice, with such variations becoming effective immediately upon posting to the site. Every time you wish to order products, please be sure to check our current terms and conditions. By continuing to use the site you will be deemed to accept any such variations
We take all reasonable care to ensure that the details, prices and descriptions of our products are accurate at the time when the appropriate information was entered onto our system. However, there may be rare occasions when the information on the site does not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
We take care to ensure that the photographic images used for our products show accurate product detail and colour. However, such images are for illustrative purposes only and we do not accept responsibility for any variation in colour caused by software or the computer systems used by you.
Although we have made every effort to be as accurate as possible, because some of our products are handmade, all sizes, weights, capacities, colours, dimensions and measurements indicated on our site are for illustrative purposes only and shall be deemed to have a 5% variation tolerance.
Every effort is made to maintain the accuracy of information concerning stock levels but, on occasion, discrepancies may occur. Should you place an order for an item displayed as “available” on our website and in fact the item is out of stock, we will notify you as soon as possible.
At any given time information posted on the site may be subject to inaccuracy or may be out of date. All content provided on the site is subject to change without prior notice.
The shopping pages of the site will guide you through the steps that you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
When you place an order with us it will be deemed that you have read, understood and agreed to these terms and conditions. If you are unhappy with any part of these terms and conditions, you should contact customer services before submitting your order to us. You can contact customer services either by phone on +44 (0) 20 7229 1337, by email at [email protected], or by post at the address given below.
By placing an order through the site you are making an offer to Summerill & Bishop to purchase the goods outlined in your order upon these terms. When you place an order, we will require your name, email address, credit/debit card, phone number and postal address details. This information is required in order to process your request or to inform you of our acceptance of your order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
After you place an order online, you will receive an e-mail from us acknowledging that we have received your order, but this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched and the contract between us will only be formed when we send you such dispatch confirmation.
In respect of pre-orders made via the site for any out-of-stock products, all prices and delivery times on the site, or in our order acknowledgment e-mail, are given as indications only and we make no guarantee as to the availability, price, or delivery date of the products covered by your pre-order. Your pre-order is not deemed to be accepted until we send to you a dispatch confirmation.
Please note that we may not be able to accept your order as a result of the following reasons:
• If the product you ordered is out of stock;
• We are unable to authorise your payment;
• If it is identified that there is a product description or pricing error;
• If customers do not reach any order criteria outlined in these terms and conditions;
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents;
• Any event outside of our control, including but not limited to civil commotion, riot, invasion, terrorist attack, threat or preparation for war, fire, explosion, flood, etc.
Should there be an issue with your order, we will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 30 days of purchase.
Summerill & Bishop reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Summerill & Bishop website.
Price & payment
The price of our products include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
The price of our products does not include delivery charges.
You can only pay for products using a debit/credit card or Paypal. The cards that we accept for payment are identified during the check-out process and may change from time to time. All payments are processed by Sage Pay, Shopify or Paypal and, where applicable, are to be authorised by Verified by Visa or Mastercard SecureCode.
Your legal right to cancel a contract starts from the date of our dispatch confirmation e-mail, which is when the contract between us is formed. Your deadline for cancelling the contract expires 14 days after you receive the products. This cancellation right does not apply to the non-standard products identified below.
If you cancel your contract before we have dispatched the goods, we will refund the price paid for the goods and delivery costs to the credit/debit card or payment account used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.
If your order has already been dispatched, we can offer you an exchange or, if you wish, a refund for the price you paid for the products provided that the products are returned, in accordance with our returns policy, complete, in perfect condition, unused, and with the original packaging within 14 days of your cancellation of the contract.
Upon receipt of the goods we will credit the purchaser with the purchase price less any charge for damaged goods that may be applicable. Refunds will be paid to the credit/debit card or payment account used by you to pay and if you used vouchers to pay for the product we may refund you in vouchers.
If you wish to place an order for bespoke, tailor-made or personalised products then you should complete our bespoke order form, available upon request. Your right of cancellation in respect of such orders ceases upon our acceptance of your order, which is when we will commence our services to provide the goods. However, we will provide you with a refund if the bespoke, tailor-made or personalised products are faulty or not as described. You should check any separate terms and conditions applicable to your bespoke order prior to completing your order.
If you place an order or make a booking for any services provided by Summerill & Bishop School (eg courses, masterclasses, or private dining events on specified dates or times), then payment is required in full at the time that you make your booking. Refunds will only be granted if you provide at least 48 hours’ notice in respect of courses and masterclasses, and 72 hours’ notice for private dining events.
It is your responsibility to ensure that any School bookings made are suitable to your needs and requirements and you should inform us immediately of any special dietary or access requirements that you might have. We will not be responsible for accommodating any dietary or access requirements if you fail to inform us of the same. You should check any separate terms and conditions applicable to your School booking prior to completing your order.
Gift vouchers are available to be purchased via the site and can be redeemed against the value of in-stock products for a period of 12 months from the date of issue. Gift vouchers cannot be redeemed against postage or gift wrapping.
All gift vouchers will expire after 12 months from the date of issue and the purchase price of the voucher will not be reimbursed. You are entitled to cancel your voucher order in accordance with your statutory cancellation right, but Summerill & Bishop will not be held responsible for, and will not replace, lost, damaged or stolen gift vouchers.
Returns & Exchanges
We really hope that you will be pleased with your purchase from Summerill & Bishop. We care very much about the products that we sell and the service we offer. However, if you would like to return any items that you have purchased from us, we will be happy to replace a product or issue a refund provided it is returned complete, in perfect condition, unused, and with the original packaging.
Returns should be made within 14 days of your receipt of the goods. Returns made outside of the 14 day timeframe will be considered for an exchange or credit note. Please ensure that you check all items when you receive them and report any faulty or damaged goods within 30 days of purchase.
If you wish to return any items received from us, please fill out the returns form enclosed in your order and clearly mark whether you would like a refund or exchange. All items must be returned unused, unopened, in perfect condition (including the product packaging) and remain in a re-saleable condition. Pack the returns sheet with the items and send it back to:
Summerill & Bishop
100 Portland Road
London W11 4LQ
We cannot accept liability for returned goods lost or damaged in transit therefore we strongly recommend that you obtain a certificate or proof of posting. We advise you to send the goods by Royal Mail Registered Post or similar, especially for high-value items, and have sufficient insurance cover. We cannot be held responsible for returned items that do not reach us.
If you are returning goods from outside of the EU you must attach a customs declaration describing the goods as “BRITISH RETURNED GOODS” stating that the products are being returned as they are either unwanted or faulty.
We will only refund the value of the items returned and basic delivery charges. We will not refund the costs of return postage. Should you wish to make an exchange you will be charged at the standard delivery rate.
Any refund payment will be made to the credit/debit card or payment account used to pay for the product and if vouchers have been used to pay for the product we may provide a refund in vouchers. If you are returning a present, we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
Please allow at least seven working days for your refund or exchange to be processed.
Gift wrapping is not eligible for a refund.
We will provide you with an estimated delivery date in our dispatch confirmation. This is an estimate only and time for delivery shall not be of the essence for the purpose of our contract. If delivery cannot be made to you due to events outside of our control, we will inform you as soon as we are able to do so.
If you are a consumer and we are unable to deliver the products within 30 days of our dispatch confirmation, then unless you have agreed to accept late delivery, you may have grounds to cancel the order.
If you order products from the site for delivery to one of our international delivery destinations, then your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We have no control over these charges and we cannot predict their amount.
If no-one is available at the address stated in your order to accept delivery, then our couriers will leave a note to inform you that delivery was attempted and what steps you are required to take to rearrange delivery or to arrange collection.
Delivery shall be completed when the products are delivered to the address you gave us or you have collected them from our couriers (or made any other arrangement for delivery) and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges.
Copyright & Trade mark
All content of the pages on the site and in our newsletters (including pictures, photographs, logos, brand names, copy and other materials) represent copyright, design rights or registered trade marks owned by, or licensed to, Summerill & Bishop Limited, its technology providers, or their respective owners. Summerill & Bishop Limited is the registered proprietor of trade marks for “Summerill & Bishop” and various logos used by the company. All rights reserved.
The modification, copying, circulation, reproduction, or incorporation into any other work, of part or all of the content available on the site or in our newsletters is forbidden, with the exception of: copying, printing (solely one copy) or downloading extracts of the content of the site for the sole purpose of using the site in good faith for placing an order with Summerill & Bishop or for non-commercial purposes.
You may not, except with our express written permission, distribute or commercially exploit the content on the site or in our newsletters. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Use of our site & Site content
You may only use the site for lawful purposes when seeking information. You must not under any circumstances seek to undermine the security of the site or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of the site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the site.
We reserve the right to suspend the site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the site with immediate effect if you breach any of these terms.
It is your responsibility to ensure you have the appropriate hardware and software (including virus protection) to enable you to access and use the site through your computer in a safe and secure manner. We are not responsible for any virus or bug that affects your computer or network as a result of using or downloading information from the site. While we take all reasonable measures to ensure a fast and reliable service, we do not guarantee that your use of the site will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of, any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
We do not give any warranty as to the completeness or correctness of the content on our site or in our newsletters (including, for example, any recipes published on our site, or in our newsletters). Any information, suggestions or opinions detailed in the content on our site or in our newsletters are recommendation only and in no way constitute endorsement, professional advice or guidance. You should use, follow and review all such content using your own judgment and you do so at your own risk. We will not be held liable for any omissions, errors or for any resulting implications from the use of this information (including, but not limited to, your own misuse of the information, your own negligence, or your failure to exercise reasonable judgement in respect of the same).
In addition, Summerill & Bishop cannot be held responsible or liable for your use of any websites that are accessible from our site, including any affiliated websites, as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement from Summerill & Bishop.
No third party, whose details are accessible via links on our site or in our newsletter, should be viewed as an affiliate of Summerill & Bishop unless we indicate such to the contrary. We will clearly identify our affiliates by marking any links to the same as “sponsored” or “advertising”.
Disclaimer/Limitation of liability
We do not seek to exclude or limit liability for death or personal injury arising from our negligence or that of our members, agents, directors or employees, or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, Summerill & Bishop shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of the site, any website or newsletter content delivered by us, supply of the products, use of the products, or the resale of the products by you.
The content of our website, newsletters, social media accounts and promotional materials (“our content”) consists of our opinion and recommendations only. Our content in no way constitutes professional advice or guidance and should not be relied upon as such, and we do not give any warranty as to its accuracy or completeness. Any third party products featured in our content should not be deemed as an endorsement and no third party should be deemed as an affiliate, unless clearly identified as such, as referenced above.
We will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Summerill & Bishop will not be responsible nor liable for your use of any other websites which you may access via links within the site. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users of the site and their inclusion in the site does not constitute an endorsement by us.
We provide no warranty as to our products in respect of defects arising from fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party, if you fail to use the products in accordance with any user or care instructions, any alteration or repair by you or by a third party who is not one of our authorised repairers, or products made in accordance with any specification provided by you.
The entire liability of Summerill & Bishop under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control.
Law & Jurisdiction
The use of this website and any agreements entered into through this website are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any contractual or non-contractual dispute arising out of or in connection with the use of the site, or any agreement made through the site, orders for any products made via the site, or the use of any Summerill & Bishop content.
Your statutory rights as a consumer remain unaffected.
Summerill & Bishop Limited
100 Portland Road
London, W11 4LQ
Telephone: +44 (0) 20 7221 4566 / +44 (0)20 7229 1337
Registered in England & Wales. Registered office: 100 Portland Road, London, W11 4LQ
Company number: 02891938
UK VAT Registration Number 644903628
Model cancellation form
To: Summerill & Bishop, [email protected]
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods
Description of goods:
Order reference number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):