Gift Registry Terms and Logistics

Gift Registry Terms and Logistics

You will need to register for an online account with us before you can create your Gift Registry. To create an account, you will need to provide us with your name, your partner’s name (optional), your address, your email address and the date of your event.

You agree to keep your username and password relating to your Account confidential at all times. You are responsible for all activities relating to your Account.

In registering for an Account, you have accepted our terms and conditions.

OVERVIEW OF HOW OUR SERVICE WORKS

After registering an account with us, you compile a list of different gifts that you would like, from items available on our website.
Your guests buy these gifts for you.
For in stock items we will put these aside for you until you confirm delivery details. For out of stock orders and for bespoke items we will only place the order once you have confirmed via email that you wish to take these items.
Please note that Bespoke items cannot be cancelled or returned after this confirmation.
Once you have confirmed that you wish to take all the items purchased for you, we will start the process of getting these to you.
As many of our products have long lead-times, we will be ready to deliver these gifts to you within 8-12 weeks. In-stock items can be delivered earlier, but additional shipping charges will be applicable, unless collected from store.
Our service is free of charge (except for shipping charges)
You can manage your gift list in-store or online

CONFIRMING YOUR ORDER

When you are ready, normally after your wedding, you will confirm you are happy to receive the gifts purchased for you. Or confirm to us any exchanges you may want to make.

If you make exchanges and the items you wish to take are of a greater value than those bought, the difference will need to be paid.

If the items you confirm you wish to take are of a smaller value than those purchased, a credit will be applied to your Summerill & Bishop Account, and can be used against any purchase in store or over the phone, within the next 12 months.

If exchanges are made, these will need to be at the current price of the new item taken, if price changes have occurred during the duration of the list, as these items were not put aside for you.

STOCK AVAILABILITY

All gifts shown on our website and added to your gift list are subject to availability .

In the event of a gift on your list becoming unavailable, we will endeavor to find a suitable replacement, but in the event that we cannot, your account will be credited with the equivalent amount and you will be able to choose another gift from our website or store.

Delivery dates for replacement items may differ for gifts on your original list.

PRICE OF GIFTS

The prices of the gifts will be as quoted on our website and may change from time to time.

Your Guests will be charged the gift price on the date the gift is purchased.

GUEST CANCELLATION RIGHTS

Please be aware that, under the Consumer Contracts Regulations 2013, each Guest has the right to cancel their purchase of a gift made online or by phone, if they notify us no later than 14 working days after purchase.

If a Guest exercises their right to cancel after their gift has been dispatched, you must return the gift to us unused and in its original packaging.

It is the Guest's sole responsibility to arrange and bear the cost of the return of the gift and we accept no responsibility for organising this with yourself or the Guest.

DELIVERY OF YOUR GIFTS

We recommend collection in store of your items, due to the fragile nature. But we understand that this will not be possible for many people.

If you require delivery, we will provide you with a cost for the shipment after you have confirmed the items you wish to take, and these have been packaged ready for dispatch.

This shipping cost needs to be paid before items can be dispatched. Someone must be available to accept delivery of your gifts.

If you fail to take delivery of the gifts, or if you fail to give us adequate delivery instructions, then without limiting any other right or remedy which may be available to us, we may store the gifts until actual delivery and charge you for the reasonable costs (including insurance) of storage. Any subsequent delivery attempts will incur additional charges,

If you live outside the EU then import duties will be payable in your own country on delivery, which you will be responsible for.

The gifts will be your responsibility from the completion of delivery.

STORAGE

We offer up to 8 weeks’ free storage for your gifts from the point that we inform you your last gift is available.

After this time, a storage fee will apply. For more information, please contact us.

DAMAGED OR FAULTY ITEMS

If you receive any items that are damaged or faulty within your gift delivery, please ensure that you contact us within 7 days of receipt, and we will be delighted to arrange a replacement for you.

Please try and keep the packaging for damaged goods, and supply us with photos of the packing and damaged item.

Please note replacements can be subject to the same lead times if not an in-stock item, and we cannot always guarantee availability. In the case of a replacement not being available we will credit your S&B account with the full amount of the faulty item.

CHANGE OF MIND/UNWANTED GIFTS

We do not accept return requests for any unwanted gifts once you have taken receipt of your delivery, other than items that are delivered damaged, faulty or differ from their advertised description. Any items, other than bespoke orders, can be exchanged up until the point you confirm delivery of your order.

YOUR 10% LIFETIME FRIENDS AND FAMILY DISCOUNT

As you are now part of the S&B family, we are delighted to give you a lifetime discount of 10%, once you have fully spent your wedding list balance. Some product lines are excluded from this offer.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we don’t manage to fully comply with these terms, we are responsible

for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

We are not liable for business losses. We are only supplying products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity .

Total liability. Our total liability to you in respect of any losses arising as result of non-delivery of the products ordered by you shall in no circumstances exceed the cost of the product(s) ordered but not delivered.

EVENTS OUT OF OUR CONTROL

Our duties may be suspended in events out of our control. Occasionally our attempts to perform our duties to you under these terms may be interrupted by events out of our reasonable control. Where we become aware that this is the case, we will let you know as soon as we can and our duties will be suspended until they can be performed again. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by an event outside our reasonable control.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to us:

to create your online account;
supply your gifts to you;
to process payment for the gifts; and
if you agreed to this during the registration process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will process your personal information in accordance with the terms in our Privacy Policy.

OTHER IMPORTANT TERMS

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the service in the English courts.

INFORMATION FOR GIFT PURCHASERS

You understand that the Contract between us, is to provide the gift list holder with a credit of the equivalent value of the amount paid by you for a gift selected by the gift list holder, should they not wish to take the gift purchased by you.

In the event that the gift list holder substitutes your gift or exchanges it in any way, our responsibilities to you in respect of the gift you chose will still be discharged as if the gift you had chosen had been received by the gift list holder.

In the event that a substitution or exchange takes place we are under no obligation to inform you, as we will already have liaised with the gift holder directly, where necessary..

If after placing an order on our website, you change your mind about your purchase, you can cancel your order up to 14 days after receiving an order

confirmation from us, provided that the credit has not already been spent by the gift list holder. The credit will be deemed spent on the gift list holders finalising their gift list.

If you cancel your order after the gift has been dispatched to the gift list holder, then it is your responsibility to arrange the return of the gift to our store, before a credit can be issued. Items need to be returned in the original packaging and in an unused condition.

Any gifts purchased will be delivered to the gift list holder directly and any returns or exchanges will be dealt with directly with them.